LESSON 20: CUSTOMER SERVICE = RETENTION
As a new Coach you learn that the two most important ways to build your business are sales and recruiting. What you might not realize is how important it is to retain the customers you have as you continue to grow. Retaining your customers on Shakeology Home Direct (HD) leads to a compound effect that grows your income. Take a look at this Customer Service=Retention chart to see exactly how it works. Hitting Success Club every month by helping just 3 people will lead to consistent income growth. Helping those same customers experience the long-term benefits of Shakeology will help it grow exponentially.
TO-DO:
Take a look at the video Connecting With Your Customers and write down 3 of your top takeaways. What could you be doing differently to maintain these important relationships?
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